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O/P Banking : NetTeller FAQs


What do I need to know to get started?

To begin banking online, you must have a NetTeller ID and Password.  To receive these, you will need to either register online here or complete a First National Bank Online Banking Application by downloading here.  After we receive your completed application and agreement, your NetTeller Online ID will be emailed or mailed within 1 to 3 business days.

Is there a charge for banking online?

For consumer and small business account holders, there is NO CHARGE for account access.  Online Bill Payment is also free for consumers.  For business customers, you will be charged $3.95 per month plus $0.35 per bill paid.  These charges will be automatically deducted from your checking account.  A fee does apply for business clients that use our Cash Management or Remote Deposit Capture services.  Contact [email protected] for additional information.

What if I have another account and I don’t see it in my NetTeller?

If you add an account after you get NetTeller or there is an account that you believe you need access to that is not in your NetTeller, please give us a call at 715-258-8381.  New accounts are not added by default to NetTeller profiles.  We can add accounts that are yours to your NetTeller profile easily.

NetTeller User ID and Password

Can I change my User ID?

Yes.  You can create an alias to replace the 12-digit NetTeller ID that you were assigned.  Your user ID is case-sensitive and must be four to twelve characters long.  The User ID cannot begin with a number but may include numbers.  To create an alias User ID, simply click on “Options” on the NetTeller navigation bar and fill in the “Personal ID” fields.

Can I change my Password?

Yes.  You can change your Password at any time.  You may wish to change your Password periodically for your security.  To change your “Password”, simply click on “Options” on the NetTeller navigation bar and fill in the password field.  Passwords must be 8-25 character’s and contain Alpha-Numeric-Special characters.  Your new password must contain each type.

What happens if I forget my Password?

We do not have access to your Password once it has been changed.  However, if you lose/forget your Password, we can reset it back to your original Password (the last four digits of your social security or tax id number).  Contact First National Bank at 715.258.8381 for a password reset.  You can also use the password reset feature on the login page.  To use this feature you must set up a password reset question before you forget your password and your email must be correct in our system.

What happens if I enter the wrong ID or Password?

You are allowed 3 attempts to enter your log-in information.  If unsuccessful after the 3rd attempt, your online account access will be locked.  Contact First National Bank at 715.258.8381 during our regular business hours, and we will reset your ID and Password.

NetTeller Online Features

Can I download my bank account information into my financial software package?

Yes.  Most software packages allow you to download account information from First National Bank Online.  Once enrolled, click on the “Help” function to obtain step-by-step directions for downloading.  However, please be aware that each software package is different; if you require additional software support, please contact the software manufacturer.

When viewing my current transactions, why do I sometimes see duplicate electronic transactions and online account transfers?

You may see the electronic transactions, which include online transfers, twice during our “end-of-day processing.”  End-of-day processing is required for your transactions to be updated.  This process begins each banking evening and lasts for several hours.  The duplicate transactions will disappear at the end of the processing day.

What happens if I don’t log off the system?

NetTeller has a 10-minute time-out feature.  If you are logged in for 10 consecutive minutes without activity, you will need to log in again to resume banking.

System Requirements

Do I need any special software?

No!  All you need is Internet access with a browser that supports 128-bit encryption.  You can test your browser by going to the log-in page and select “Test Browser”.

Must I have “Cookies” enabled to use First National’s online banking?

Yes, your browser must accept “Cookies” to utilize this service.  Each browser version handles Cookies uniquely.  Please check with your browser software manufacturer to determine how to verify that your settings will accept Cookies.


Please check out our internet fraud information page for information on Online Banking Security.

Why do I have to change my Password when I first log on?

Security.  By changing your password to one that only YOU know, you maximize the level of security to your accounts.

Contact Us

What do I do if I get an error message?

If you receive an error message while using First National’s online banking, please make a note of the message, the error number and time, and contact [email protected].  We will make every effort to resolve the issue as soon as possible.

Who do I call for help?

If you have any questions or need assistance with First National Bank’s online banking, call 715.258.8381.  Our representatives will be happy to assist you.

Is it important to keep First National Bank updated on my e-mail address changes?

Definitely.  E-mail is an important method we use to keep you updated on electronic payments, news, and other information.  This is also how we send you notifications for e-statements.  Please contact us at [email protected], by telephone at 715.258.8381, or stop by our Main Office to update your e-mail address.

How can we contact First National Bank?

You may visit our Main Office, or contact us through the postal service, e-mail, phone or fax.

First National Bank
P.O Box 269
Waupaca, WI 54981

[email protected]
Fax 715.258.6981